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How do I submit a ticket in customers' name?

Solution

Sometimes you might want to create a new ticket yourself, for example when a customer contacts you by phone.

To submit a new ticket as staff:

1. Login to the HESK staff interface
2. Click the + New Ticket link located in the top right corner
3. Enter ticket information and submit it

 
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Article ID: 2
Category: How do I...
Date added: 2017-05-03 11:56:41
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