How to Clear Your Browser's Cache

How to Clear Your Browser's Cache

What is Cache, and why do I need to clear it?

Your internet browser's cache stores certain information (snapshots) of web pages you visit on your computer or mobile device so that they'll load more quickly upon future visits and while navigating through websites that use the same images on multiple pages so that you do not download the same image multiple times.

Internet cache can threaten your privacy as everyone who has access to your computer can see some personal information by simply opening the cache folder.  Also when the cache fills up, performance can slow down and your hard drive may run out of space.

Your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache.

If you are still having problems with Learn at work after clearing your Cache:

Please check your Internet speed - Ideally, you would be at 60 MB down and 10 MB up. To check your speed please use SpeedTest.Net

NOTE: If you cannot access the Internet Options dialog box or the General tab, an administrator from your office might have customized the settings for your Temporary Internet Files folder to prevent you from changing the settings. For example, the administrator can remove the General tab from the interface in the Internet Options dialog box.  Contact your agencies technical support for more information.

To Clear your Cache - Click on your Browser

NOTE: If you are unsure of what browser version you are currently using, you can visit to find out.

Browser Version


50 and up


54 and up


Internet Explorer 6


Internet Explorer 7


Internet Explorer 8



Internet Explorer 9, 10 and 11


Microsoft Edge



On your browser toolbar, click More  

  • More Tools  - Clear Browsing Data.
  • In the "Clear browsing data" box, click the checkboxes for:
  1. Cookies and other site data and
  2. Cached images and files.
  3. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  4. Click Clear browsing data.


Click the menu button and choose Options.
1.    Select the Advanced panel.
2.    Click on the Network tab.
3.    In the Cached Web Content section, click Clear Now.



Internet Explorer:

Windows 9, 10 and 11

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.


 NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

  1. Tools, Safety, Delete browsing history...Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

Explorer 8

  1. Select Tools > Internet Options.

  1. Select the General tab, and then select Delete under Browsing history.

  1. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

Explorer 7

  1. Select Tools » Internet Options

  1. Click on the General tab and then the Delete... button. 

  1. Click on the Delete files... button. 

  1. Click the Yes button. 

  1. Click on the Delete cookies... button. 

  1. Click the Yes button.

Explorer 6

  1.  Select Tools > Internet Options.


  1. Click on the General tab and then the Delete... button.

  1. Click the Delete files... button and then Yes on the Delete Files confirmation window.

Microsoft Edge:

  1. Click on the Hub icon (three dots at top bar) and then click Settings Icon.

  1. Under "Clear browsing data", select Choose what to clear.
    Now select “Cookies and saved website data” and “Cached data and files” and click Clear.

Article Details

Article ID:
Rating (Votes):

Related articles